"We've been using JetPCL from Tech Know Systems for about 6 years as part of our basic fax services platform; it's our sole mechanism for converting PCL files and attachments to fax-compatible image files. Our system is totally automated; the software we use must be 100% reliable, produce consistent and accurate results, and meet our customer's demanding standards for image quality. One of the real challenges for us, as a service provider, is to have the ability to take whatever we get and make just make it work -- that's tricky to do when you have more than 500,000 customers who send in files that need to be converted to fax-compatible images.
JetPCL has been great. It just works! In all the time we've been using it, we've never had a problem with JetPCL. Occasionally a customer sends us a file that JetPCL can't understand; when that happens JetPCL does just what we want it to do -- it dumps an information diagnostic message into our log files which automatically alerts us to the issue. We can immediately get back to the customer that send us the problem PCL file and work with the customer to fix their problem. At the same time, we can also pass the problem to Tech Know Systems for their advice which usually means helping us diagnose our customer's problem or make changes to JetPCL if needed! In fact, Tech Know Systems has always been extremely responsive to these "customer" specific issues and have always diagnosed the problem within hours. What is even more satisfying is that they take the lead in resolving the problem -- to the extreme that they will work with the vendor of the software that produced the problem file and get them to fix the problem when that is appropriate.
In all the time we've been using this software -- for more than 5 years -- we've never had a problem which turned out to be a JetPCL problem and we've never had a problem where Tech Know Systems didn't help us find a solution."
Jim Kaufeld - Senior Director
Easylink Message Services Development
Piscataway, NJ, USAwww.easylink.com
"At QuadraMed we use JetPCL with our QCPR product to convert reports into PDF files so that our users can work with them electronically. This allows them to be printed on any printer or stored in document management systems or emailed etc. Using JetPCL allowed us to modernize our product by adding PDF output quickly without having to re-write our whole application. Integration was easy with help from Tech Know Systems and technical support has be excellent.