"Hennepin County uses JetPCL Document Capture to capture print streams sent to us by a State of Minnesota system - turning what had been a paper report into an electronic version. Our staff requests a report from the state child support system. That system directs print output to printers at a county location, via a statewide virtual private network (VPN).
Child Support staff asked to replace the paper reporting with electronic documents for use in court processing and for general archiving and paperless efficiency. We were able to satisfy this request with remarkably little effort by using JetPCL Document Capture to emulate a PCL printer on our network. Modifications to the state system and the user experience were minimal.
Furthermore, when we needed technical help implementing this change into our electronic court filing system, Tech Know Systems was able to provide the consulting help we needed. We were able to involve Tech Know only when we needed them and, once a problem was clearly identified, we could move forward with our internal staff. A little help is all we needed to save a lot of internal time.
We enjoyed an excellent experience working with Tech Know Systems and the JetPCL product, and we have already suggested it to staff at other Minnesota counties with similar needs.
Holly Hanson - Pricipal IT Business Analyst
Hennepin County Minnesota
Minneapolis, MN, USAwww.co.hennepin.mn.us
"About 65% of the output of our company is complex statistical analyses ranging from the equivalent of one to several hundred 8.5 x 11 pages. For 6 years now, we have been using JetPCL software to 'print' those analyses - saving us computer and human time, paper, printing and mailing expense, and helping us serve our clients more quickly. Tech Know Systems has given us prompt and knowledgeable customer service and technical support when we (rarely) needed it. They are a good company with whom to be doing business."
Bernard L. Helm - President
Market Opportunity Research Enterprises
Rocky Mount, NC, USAwww.morereport.com